Contact the practice
Crane Park Surgery
Whitton Corner Health and Social Care Centre,
Percy Road,
Twickenham,
TW2 6JL
Telephone: 0203 405 0820
Out of Hours: 111
Opening Times
| Monday | 8:00am to 1:00pm and 2:00pm to 6:30pm |
| Tuesday | 8:00am to 1:00pm and 2:00pm to 6:30pm |
| Wednesday | 8:00am to 1:00pm and 2:00pm to 6:30pm |
| Thursday | 8:00am to 1:00pm and 2:00pm to 6:30pm |
| Friday | 8:00am to 1:00pm and 2:00pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
If you need help when we are closed
For non-urgent medical problems which cannot wait until surgery re-opens please ring our Out of Hours service on NHS 111 from a landline or mobile.
The service operates between 6.30pm and 8.00am every weekday evening and on weekends from 6.30pm on Friday until 8.00am the following Monday. It also operates on bank holidays and occasionally at other times.
The service also has access to interpreters.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999.
Chest pains and / or shortness of breath constitute an emergency.
How to make a complaint
If you wish to make a complaint, please use our practice complaints procedure. Please direct your complaint to the Practice Manager. You also have the right to approach NHS England who can be contacted at:
NHS England
PO Box 16738
Redditch
B97 9PT
Tel: 0300 311 2233
Email: England.contactus@nhs.net
You can also contact the Patient Liaison Service (PALS)
Patient Advice and Liaison Service
Richmond CCG
Civic Centre
44 York Street
Twickenham
Tel: 020 8374 3001
Email: riccg.richmondpals@nhs.net
